Support

We reply within one business day.

Please include your venue code (you can find it in Venue → Venue Code) so we can find your venue quickly.

Common questions

I did not receive the verification code

Check your spam or junk folder. The email comes from noreply@klipcheck.com. The code is valid for one hour.

I cannot join my venue

A manager of your venue must invite you first, using the same email address you sign up with. Then enter the venue code they give you.

I work at a new venue

You can keep your account. When you join the new venue, Klip will ask you to leave the previous one first. Your old venue keeps the checklists you submitted there.

A checklist is locked

A checklist locks when its deadline passes. A Manager or Admin can open it and reopen it for one hour. It will be marked as submitted late.

I forgot my password

Write to support@klipcheck.com from the email address of your account and we will help you reset it.

I want to delete my account

See Delete your account.